Telehealth Frequently Asked Questions

We don’t currently accept insurance. However, we can provide an itemized receipt that you can submit to your insurance provider for possible reimbursement. You may still use insurance for telehealth prescriptions, lab work, and other third-party testing.

If your pharmacy doesn't have your medication in stock, email or text The CareMD as soon as possible. We can resend or transfer telehealth prescriptions to another pharmacy. Please keep in mind that medication availability at the pharmacy does not qualify for a cancellation or refund.

Yes. You are responsible for the cost of any medication prescribed during your visit, just as you would be at a traditional doctor’s office. You can pay out of pocket or use insurance if your pharmacy accepts your coverage.

If your insurance does not cover your medication, you can pay out of pocket or contact The CareMD to ask whether another medication is an option.

Yes, as long as we haven't provided service yet. After your consultation is completed or medication is ordered, the consultation fee is nonrefundable. If you have concerns afterward, The CareMD can reevaluate your situation and help work through the issue.

Telehealth can often help with common, non-emergency concerns such as cold and flu symptoms, allergies, minor skin issues, urinary symptoms, and some medication needs. Whether a telehealth diagnosis is possible depends on your symptoms, medical history, and whether you need a hands-on exam or testing.

Telehealth may be a good option for mild or moderate symptoms that do not require hands-on testing or emergency care. When deciding between telehealth vs. urgent care, consider how severe your symptoms are, whether they are worsening quickly, and whether you need an in-person exam.

During a telehealth appointment, you’ll share your symptoms, medical history, current medications, and any other relevant details with a provider. They may ask follow-up questions before recommending next steps, which can include treatment, a prescription when appropriate, or in-person care if needed.

A telehealth diagnosis is based on the information your provider can gather remotely, including your symptoms, medical history, medications, and answers to follow-up questions. Some conditions can be assessed this way, while others require lab work, imaging, or a physical exam before a diagnosis.

A telehealth provider may prescribe medication when appropriate for your condition and when it can be done safely through virtual care. The provider will first review your symptoms and medical history, and some medications may require an in-person evaluation.

Telehealth can be a good choice for many mild, non-emergency concerns that can be evaluated remotely. When comparing telehealth vs. urgent care, urgent care may make more sense if you need hands-on treatment, testing, imaging, or care for more severe symptoms.

If your condition cannot be treated through telehealth, your provider will tell you what follow-up care you may need. That could include an in-person exam, lab work, imaging, or evaluation at an urgent care center or emergency department.

Do not use telehealth for symptoms that may require emergency attention, such as severe trouble breathing, chest pain, heavy bleeding, loss of consciousness, or signs of a stroke. Seek emergency care right away for serious or life-threatening symptoms.